Support

We're here to help. Get in touch or find answers below.

Contact Us

For any questions, feedback, or technical issues, email us at:

tracetrakapp@gmail.com

We aim to respond within 2 business days.

Frequently Asked Questions

How do I log a food?

Go to the Food Log tab, tap the meal section you want to add to (Breakfast, Lunch, Dinner, or Snack), then tap the + button to search over 6,000 foods or scan a barcode.

How do I log a supplement?

Go to the Supplements tab and tap the + button to search for your supplement by name or brand. You can adjust the number of servings before adding it.

Why is a nutrient showing 0% even though I've logged it?

Some nutrients (such as EPA and DHA) are only counted when the supplement is marked as taken. If you added a supplement as a daily supplement, tap the checkbox next to it in the Supplements tab to mark it taken for today.

How do I delete my account?

Go to the Profile tab, scroll to the bottom, and tap Delete Account. This permanently removes your account and all associated data and cannot be undone.

Is TraceTrak suitable for children?

No. TraceTrak is designed for adults aged 18 and over. The nutrient targets used in the app are based on adult reference values and are not appropriate for children or adolescents.

Does TraceTrak provide medical advice?

No. TraceTrak is a general wellness tool and does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for personalised health guidance.